Q. How do I shop online?

A. Simply select an item from anywhere on this site, choose your preferred colour and size then add to your shopping basket. When you have finished shopping follow the checkout procedure.

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Q. How can I pay for my order?

A. You can pay by Mastercard, Visa, Maestro/Solo, Visa Delta and American Express. We also accept Paypal payments. All orders are processed in British Pounds, but prices can be displayed in Euros and US Dollars for indicative purposes only.

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Q. How much do I pay for postage and packing for my order?

A. For customers in the UK, you have 3 delivery options as follows:

Delivery Service Description Price
Standard Royal Mail Recorded 1st Class delivery normally delivered within 3 to 4 working days £2.95 for orders under £50.00, FREE for orders at £50.00 or over
Express Royal Mail Special Next Day delivery normally delivered by the next working day (Monday to Friday) for orders received before 12 noon £7.50
DHL Next Day delivery normally delivered by the next working day (Monday to Friday) for orders received by 12 noon £10.00

For customers in the USA and Canada you have 2 delivery options as follows:

Delivery Service Description Price
Royal Mail International Airmail normally delivered within 7 to 10 working days depending on customs clearance GBP 10.00 (approximately USD 15.00)
UPS 2 DAY AIR normally delivered within 2 working days subject to customs clearance GBP 25.00 (approximately USD 37.50)

For customers in the E.U., you have 2 delivery options as follows:

Delivery Service Description Price
Royal Mail International Airmail normally delivered within 4 to 7 working days GBP 10.00 (approximately Euro 12.00)
DHL EUROPLUS normally delivered within 2-3 working days GBP 20.00 (approximately Euro 24.00)

For the Rest of the World:

Delivery Service Description Price
Delivery is by Royal Mail International Airmail normally delivered within 7 to 21 days depending on customs clearance GBP 10.00 (approx USD 15.00
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Q. Can you deliver to a different address than my billing address?

A. Yes, you can specify a different delivery address when you place your order.

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Q. Do I need to create an account to order from NewUrban.co.uk?

A. No, you can simply purchase as a guest without having to set up an account with us

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Q. What are the benefits of creating an account with NewUrban.co.uk?

A. Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, and exclusive discounts and special offers.

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Q. How do I know if you have received my order?

A. When you make an order you will receive an email from us acknowledging your order. The order acknowledgement will contain your order number and details of the goods ordered.

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Q. Can I make changes to my order?

A. Please check your order details carefully, including size and colour options as well as delivery addresses, as once an order has been confirmed, details are immediately sent to our warehouse for processing. If you do notice a mistake after you have confirmed your order, please let us know immediately by email to sales@newurban.co.uk quoting your order number and we will do our best to make the relevant changes. However, we cannot guarantee that changes can be made to your order if, for example, your order has already ben processed.

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Q. How do I know if something I like is in stock?

A. We operate a live stock feed on our website, so if you see something available to ‘add to bag’, then it is in stock. If an item is out of stock but is due to be available shortly, you can request an email to be sent to you when it returns, and an option for this will be shown next to the out of stock product. Once an item is out of stock and will not be returning, it is removed from the website.

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Q. How do I use a promotional code?

A. Add products to your basket in the usual manner then go to Checkout. On the Shopping Bag page, simply enter your Promotional Code in the box provided. The relevant amount will now be deducted from your total.

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